Welcome to Tulong LakEscape

We want to ensure your stay is as comfortable and convenient as possible. Here’s all the information you need about parking:

Street Parking
Guests may park their vehicles at the front of the property on Tulong Close.

Off-Street Parking
There is also off-street parking available in the back lane of the property. To access the back lane, continue down Alpensee Weg to the end, then turn down the driveway located on the left. Continue down this driveway until you reach number 9 (refer to images below). You are also welcome to use the garage. Please access the garage via the door at the back of garage, keys is on the house key set. Once in the garage, door is pinned at the bottom, disengage the pins. roll door up. Please note the automatic part of the door does not work, please do not use this.

Additional Notes
Please only park in your designated parking spot after you have received your check in text message as cleaners and staff will need access to this parking prior check in to ensure your property is ready on time.

During Your Stay

• • No ski or snowboard boots to be worn inside the property.

Code Of Conduct

• • As of the 18th December 2020, all guests must meet the behaviour obligations of the NSW Fair Trading Code of Conduct. To view guest obligations click here.

Before You Leave

• • Dirty dishes are to be washed and put away, or placed in the dishwasher and turned on.

• • Furniture is to be returned to its original position.

• • Fireplace is emptied of all ash.

• • Coffee machine cleaned.

• • BBQ cleaned and cover replaced.

• • All rubbish and recycling placed in the outside bins.

• • All lights, air-conditioning and heating turned off.

• • Report any malfunctioning or broken items to the Henley Holidays team by calling 02 6457 2504 or emailing holidays@henleyproperty.com.au.

Excess charges will be applied if the above is not followed.

We want your stay to be as comfortable as possible, regardless of the weather outside. Below is a brief overview of the heating and cooling options available in your accommodation:

• • Wood fire place in main living area: Firewood is stored under the lake side patio (refer to image below)
  • Split system in the main living area
  • Electric wall heater in bedroom

There’s nothing quite like cozying up by a crackling fireplace after a day of exploring the Snowy Mountains. If you wish to use the fireplace during your stay, please follow the simple guide below to safely enjoy a fire without smoke.

Step 1: Stack Kindling

• • Take eight to ten pieces of kindling and stack them in a crosshatch style arrangement. (Place two pieces on the base of the fire vertically, and then stack two pieces on top of those horizontally. Repeat once more.

• • Place firelighters amongst the kindling and light. Wait for the kindling to become well lit.

Step 2: Add Firewood

• • Once the burning kindling settles, place a few pieces of smaller firewood onto the kindling, being sure to allow space between pieces so that air can circulate.

• • Once these smaller pieces of firewood settle and are burning hot, add larger logs on top. Again, be sure to allow good airflow between each log to prevent smouldering and excess smoke.

To keep your equipment protected from the elements during your stay, your accommodation permits storing bikes on the patio.

General waste and recycling bins are located at the back door or at the top of the property. A contractor will attend the outside of the property on Thursdays to put the bins in/out for bin collection.

It is common for properties in the area to use gas tanks for heating and/or cooking. From time to time, one tank may empty during your stay and you will need switch the connection to the other tank. This is a simple and quick process, please watch this video for step-by-step instructions.

Gas Tank Location: To the right of the front door.

If you have switched the connection on the gas tanks during your stay, you must inform Henley Holidays during business hours.

You can reach the Henley Holidays team by calling 02 6457 2504 or emailing holidays@henleyproperty.com.au.

If you are experiencing a power outage, please first check the fuse box for a tripped switch before contacting us.

Fuse Box Location: The fuse box is to the left of the front door.